Junior it support

Industry Information Technology Support Services Junior IT Support Company: Oryx Ltd.Employment: Full-time, Permanent Reports to: Managing Partner Department: ICT Location: Kuwait City, Kuwait About Us Oryx Ltd.has a global investment mandate spanning private equity, venture capital, public markets, real estate, and alternative investments.The group’s primary focus is the USA and the GCC, with additional exposure across the UK, Europe, and select global markets.It operates through specialist subsidiaries and takes a principal-led, long-term approach to building and managing assets.The Role Reporting to the Managing Partner and working day to day with the IT Manager, the Junior IT Support owns hands-on device support and onboarding/offboarding logistics across the Oryx organization.You prepare and configure laptops, phones, IT accounts, and application access for new joiners - including urgent, on-the-spot cases - and provide day-to-day hardware and software support across Windows, Apple, and Android devices.This is a permanent role created to remove a recurring operational bottleneck: it frees senior IT to stay focused on infrastructure, governance, automation, and AI work.It is an excellent fit for a capable, self-driven fresh graduate or intern-level candidate who wants real ownership from day one and a structured path into systems administration.Success looks like new joiners fully set up on day one - device, accounts, and access ready; urgent requests handled calmly on the spot; accurate device and stock records; and senior IT rarely interrupted for device-level work. Key Responsibilities Device Setup & Support Set up and configure Windows OS and business applications for staff across the group Support Apple (mac OS/i OS) and Android devices - configuration, updates, and troubleshooting Provide hardware support and troubleshooting for laptops, desktops, phones, and peripherals Onboarding & Offboarding Prepare laptops, phones, IT accounts, application access, and device configurations for new joiners - including urgent hiring cases Execute onboarding and offboarding setups end to end, including urgent/on-the-spot cases Coordinate with HR on new joiner and leaver timelines IT Supplies, Procurement & Stock Coordinate with the IT Manager on IT supplies, PRs/POs, documents, and stock Maintain accurate records of devices, accounts, and IT stock and asset inventory Reporting & Escalation Escalate complex infrastructure or access issues to the IT Manager and document resolutions Track assigned work and report status on Asana Carry out any other tasks as required by management What We Offer Real ownership from day one - you run device support and onboarding across the group Structured training into Active Directory, Azure / Microsoft 365, and Share Point administration A modern tool stack and genuine appetite for automation and AI Competitive compensation commensurate with experience A role that grows with you - this is a foundation, not a ceiling Essential Education: Bachelor's degree in Information Technology, Computer Science, or Computer Engineering - fresh graduates and intern-level candidates welcome Device skills: Confident hands-on setup of Windows, mac OS, and Android devices Troubleshooting: Hardware troubleshooting with a methodical, reasoned approach - able to explain why a fix works, not just what to click Independence: A self-sufficient, independent operator who owns a task end to end - be ready to give concrete examples Learning: A natural proclivity to learn and visible curiosity - evidence such as a home lab, self-pursued certifications, or side projects English: Strong written and verbal English We Will Train You On - growth areas, not filters Active Directory, DNS, DHCP Azure / Microsoft 365 administration Basic integrations and Share Point administration Preferred - aptitude matters more than credentials AI tools familiarity is a strong plus - Chat GPT, Claude, or similar Entry-level certifications such as Comp TIA A+ or Microsoft fundamentals Arabic language skills - working knowledge for end-user support #J-18808-Ljbffr