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Process Engineer

Kuwait City, Al Asimah, Kuwait

Start 2023 by supercharging your IT Career trajectory by working at one of San Fernando Valley's premier IT Managed Services Provider!

We are seeking a full-time Help Desk Engineer II professional to work a hybrid schedule, remotely as well as onsite at our clients' locations throughout the Greater Los Angeles, Ventura, and Orange County areas. Our company provides Managed IT Services for businesses of all types and sizes located throughout the US that still fosters a family-like company culture. Our customers cover a wide range of industries. Although this is a hybrid/remote opportunity, the ideal candidate will reside within a reasonable commuting distance from the home office in Chatsworth, as the position requires working not only remotely but occasional visits to clients. Our next Help Desk Engineer II should be a dual threat with a strong technical prowess and mid/high-level knowledge of Windows servers and network routers & switches, and a balance between technical and consultative skills.

Requirements

Your daily responsibilities will include:

Processing and completing eligible Desktop, Server, and Network repair tickets

Troubleshooting, configuration, and deployment of Windows 2016-2019

Performing proactive and scheduled maintenance on client computer systems

Management of monitoring systems and alerts, as well as ongoing refinement of alert thresholds

MS Office 365 environments with domain synchronization and migrations including Exchange and SharePoint Online

VMware Hyper-V virtualization infrastructure build-out experience

Management of client Windows Server environments including Active Directory high-level management and Group Policy

Azure AD and Intune experience

Implementation and management of client firewalls and network routing including Cisco Meraki, SonicWALL, and Cisco

Management of client layer 2/3 HPE, Aruba, Cisco, Cisco Meraki, and Ubiquiti managed network switches (adding and removing VLANs, configuring ports, documenting all changes)

Active Directory: Expert or high level not only reset password/create users

Group Policy objects: Create, troubleshoot, modify

Remote Management and Monitoring (RMM) Systems: N-able, Datto, ConnectWise, Kaseya

Ticketing Systems: ConnectWise Manage, Autotask

Documentation Platform: IT Glue, Hudu, Passportal

Backup Software and BDR appliances: Troubleshooting configuration, deployment

Benefits

100% Employee paid Med/Den

401k Employer Match

Certification reimbursement with PTO for testing

STD, LTD, Life Insurance

PTO/Vacation

Must have:

3-5+ years of relevant experience specifically in Server and Network management

A valid driver's license, personal vehicle (for when you need to go see clients), and automobile insurance

An AA or Bachelor's degree in Information Systems desired, but not required

Microsoft Certification or Cisco or SonicWALL certifications are highly encouraged

Prior work experience with a Managed Service Provider

Lives locally in the Los Angeles county or surrounding counties within Southern California

Must reside locally - this is NOT a 100% remote position but a hybrid position that requires working at Chatsworth office and client onsite visits occasionally

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