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Possessing specialist knowledge of operating systems, devices, applications and software Providing technical support to teams within the organisation, and to external clients when required Assisting with systems integrations Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintaining
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Possessing specialist knowledge of operating systems, devices, applications and software
Providing technical support to teams within the organisation, and to external clients when required
Assisting with systems integrations
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing coordination at a local and international level where required
Delivering regular and customised training to teams within the business
Preparing maintenance plans and upgrading schedules for the organisation’s systems
Developing reports for teams across the business
Skills
Educational Qualification and Experience:
Bachelor’s Degree in computer science or Computer Engineering or related field.
PowerBI
SSRS, Financial reports
MS Dynamics 365 F&O (Finance and operation)
Microsoft Dynamics AX, CRM
MS SharePoint (Preferred)
Cloud applications and services (Office 365, OneDrive for Business, Teams, etc.).
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