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IT Technical Support

Kuwait City, Al Asimah, Kuwait

Perform Installation, configuration and troubleshooting of POS systems and associated backend systems

System management (Admin and configuration) of application solutions, back-end infrastructure and cloud platform

Managed all IT installed systems and infrastructure aligned to SOP (standard operating procedure) • Assist in coordinating the execution of system testing and deployment

Providing technical support on-site or via remote-access systems

Ensures alignment to SLA for high level of IT systems and infrastructure availability

Evaluates the systems issues and provides technical direction to other IT support where required

Collaborates with other business units to offer suggestions and resolve issues

Assist in Improving the work processes and implement required automation according to the requirements of the stakeholders

Escalation and follow up with IT Seniors / Vendors for hardware malfunctions, software issues, and networking problems

Ensure quality reporting deliverables within organization guidelines, policies, and procedures

Skills

• Technology/Computer Engineering or equivalent

• Good Experience on POS retail system’s / Pharmacies

• Min 3 years of IT support experience

• Experience in Window Servers, Basic LAN and WAN troubleshooting

• Working knowledge of SQL

• Ability to troubleshoot complex hardware and software issues.

• Resilient and result focus team player with a strong work ethic

• Good interpersonal skills

• Driver license + Car

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